Privacy Policy
This Privacy Policy explains how 36Vegas collects, uses, stores, and protects personal information belonging to players who register an account or otherwise interact with the site at 36vegascasino.ca. It is intended to help players in Canada understand what data is gathered during registration, deposits, withdrawals, and general use of the platform, why that data is needed, and what rights players have over their own information. The site is operated by 36Gaming Limited, registered under the laws of England and Wales, and is licensed by the UK Gambling Commission. Because gambling products carry legal age restrictions, this policy also touches on age verification and account security as part of protecting personal data.
By creating an account or continuing to use the site, a player acknowledges that personal information will be processed in the manner described below. Players who do not agree with any part of this policy should refrain from registering or should contact support to discuss closing an existing account. This document should be read together with the general terms and conditions governing use of the platform and with the responsible gaming information provided elsewhere on the site.
Information We Collect
When a player registers an account, 36Vegas collects a range of personal details necessary to open and operate that account safely and in line with licensing obligations. This includes identification data such as full name, date of birth, residential address, email address, and phone number, all of which are used to confirm identity and eligibility to play. The minimum legal age to hold an account and gamble on this platform is 18, and age is verified as part of the registration and ongoing account monitoring process.
Beyond identity data, the platform also collects financial and transactional information connected to deposits and withdrawals, such as payment method details, transaction history, and account balance activity. Technical data is gathered automatically during use of the site, including IP address, device type, browser information, operating system, and general usage patterns such as pages visited and features used. Where a player contacts support by email, live chat, or phone, records of that communication may also be retained to assist with future queries and to maintain service quality.
| Data category | Examples | Primary purpose |
|---|---|---|
| Identity data | Name, date of birth, address, government ID | Age and identity verification, fraud prevention |
| Contact data | Email address, phone number | Account communication, security alerts |
| Financial data | Payment method, transaction history | Processing deposits and withdrawals, AML checks |
| Technical data | IP address, device, browser | Security, site performance, fraud detection |
| Usage data | Pages visited, session activity, gameplay logs | Service improvement, responsible gaming monitoring |
| Support data | Chat, email, and call records | Customer service, dispute handling |
How Personal Information Is Used
Personal information collected by 36Vegas is used primarily to operate the account, process transactions, and comply with legal and regulatory obligations tied to the operator’s gambling licence. This includes verifying identity and age before allowing withdrawals or the use of any promotional terms, screening for fraud or unusual account activity, and maintaining accurate records for anti-money laundering purposes. Data is also used to communicate essential account information, such as confirmations of deposits or withdrawals, security notices, and updates to policies or terms.
A further use of data relates to responsible gaming. Account activity, deposit patterns, and session behaviour may be monitored so that the operator can identify signs of harmful play and reach out proactively where appropriate, in line with the responsible gaming tools described on the responsible gaming page. Aggregated and anonymized usage data may also be used to understand how the site performs technically and to identify and resolve issues affecting gameplay or account access. Where a player has opted in to receive marketing communications, contact data may be used for that purpose, and this can be withdrawn at any time through account settings or by contacting support.
Cookies and Tracking Technologies
36Vegas uses cookies and similar tracking technologies to support core site functionality, remember player preferences, and gather information about how the site is used. Some cookies are strictly necessary, for example those that keep a player logged in during a session or that support secure navigation through the cashier. Other cookies are used for analytics purposes, helping to understand which pages and features are used most and where technical improvements might be needed.
Cookies may also be used to support security functions, such as detecting unusual login patterns or helping to prevent fraudulent account access. Players can typically manage or disable cookies through their browser settings, though doing so may affect certain site functions, including the ability to stay logged in or to access some features smoothly. Where third-party service providers, such as payment processors or analytics tools, place their own cookies, those providers are responsible for their own data practices in relation to those cookies, and players are encouraged to review the relevant third-party policies where available.
Sharing of Information with Third Parties
Personal information is shared only where necessary to operate the platform, meet legal obligations, or deliver the services a player has requested. This includes sharing relevant data with payment processors to complete deposits and withdrawals, with identity verification providers to confirm age and identity during know-your-customer checks, and with regulatory or law enforcement bodies where required by law or by the terms of the operator’s gambling licence. Software and platform providers that supply games or supporting technology may also process limited data strictly to deliver those services.
36Vegas does not sell personal information to third parties for their own independent marketing purposes. Any sharing of data with service providers is governed by contractual obligations requiring those providers to protect the information and use it only for the purposes specified. Where information must be disclosed as part of a legal process, such as a court order or a regulatory investigation, the operator will comply with such requests to the extent required by applicable law.
Data Retention
Personal and account data is retained for as long as an account remains active, and for a further period after account closure where retention is required for legal, regulatory, or dispute-resolution purposes. Financial records connected to deposits, withdrawals, and any bonus activity are generally retained longer than general browsing data because of anti-money laundering and audit requirements tied to the operator’s licence. Once data is no longer needed for these purposes, it is deleted or anonymized in line with standard data protection practice.
Players who close their account should be aware that certain records, particularly those related to identity verification and financial transactions, may still need to be retained for a defined period afterward. This is a standard requirement across licensed gambling operators and is not intended to restrict a player’s rights over their own data beyond what is legally necessary.
Player Rights Over Personal Data
Players generally have the right to request access to the personal information held about them, to ask for corrections where information is inaccurate or outdated, and to request deletion of data that is no longer needed for legal or operational purposes. Players may also object to certain uses of their data, such as marketing communications, and can withdraw consent for optional processing at any time without affecting the lawfulness of processing carried out before that withdrawal.
Requests relating to personal data can be made by contacting support through the channels available on the site, including live chat or email. Identity verification may be required before a request is actioned, to ensure that data is only released to or amended at the request of the account holder. Where a request cannot be fulfilled in full, for example because certain records must be retained for regulatory reasons, the reason for this will be explained to the player making the request.
Data Security
36Vegas applies technical and organizational measures designed to protect personal data against unauthorized access, loss, or misuse. This includes the use of encryption technology, such as SHA-256 encryption, to protect sensitive data in transit, along with access controls that limit which staff can view or process personal information based on their role. Player funds are also held on a segregated basis, separate from the operator’s own operational funds, as part of broader measures to protect player interests.
While reasonable steps are taken to secure personal data, no system can guarantee complete protection against every possible security risk. Players are encouraged to help protect their own accounts by using strong, unique passwords, keeping login credentials confidential, and contacting support promptly if they suspect unauthorized access to their account. Reporting suspicious activity quickly allows the operator to investigate and take appropriate action to protect the account and any associated personal data.
Bonus-Related Data and Records
Where a player’s account activity is linked to bonus terms, such as the wagering requirements attached to a welcome offer, related data is recorded to confirm eligibility and compliance with the applicable conditions. For context, current bonus terms require that free spins connected to a first deposit are subject to a wagering requirement of two times the combined bonus and deposit amount, must be completed within seven days of issue, and apply once per account to new customers only. These records exist purely as an operational and compliance measure and are handled under the same data protection principles described throughout this policy, rather than as a separate category of information with different rights attached.
| Bonus term | Detail |
|---|---|
| Eligibility | New customers only, one claim per account |
| Wagering requirement | 2x the combined bonus and deposit amount |
| Validity period | Free spins expire 7 days after issue |
| Data recorded | Deposit amount, spin usage, wagering progress |
Age Restriction and Account Eligibility
Access to 36Vegas is restricted to individuals who are at least 18 years of age, in line with the legal minimum age for gambling. Age verification forms part of the identity checks carried out during registration and, where necessary, before withdrawals are processed, and personal data submitted for this purpose is handled under the same security and retention principles described elsewhere in this policy. Where there is any indication that an account may belong to someone under the legal age, the operator reserves the right to suspend the account and request further verification before any further activity, including withdrawals, is permitted.
Parents or guardians concerned that a minor may have accessed the site are encouraged to contact support so that appropriate account-level action can be taken. Age verification and related responsible gaming safeguards are described in more detail on the responsible gaming page, which also outlines tools such as deposit limits, cooling-off periods, and self-exclusion options available to registered players.
International Data Transfers
Because the operator and certain service providers may be located outside of Canada, personal data may be transferred to and processed in other jurisdictions, including the United Kingdom, where the operator is licensed. Where such transfers occur, appropriate safeguards are applied to ensure that the data continues to receive a level of protection consistent with this policy and applicable data protection standards. Players who have questions about where their specific data is processed can raise this through the standard support channels.
Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in the services offered, legal or regulatory requirements, or general data protection practice. Where changes are material, reasonable efforts will be made to bring them to the attention of registered players, such as through an on-site notice or a direct communication to the email address on file. Continued use of the account after such changes take effect is generally treated as acceptance of the revised policy, though players are always free to contact support with questions or concerns about any update.
Contacting Us About Privacy
Players with questions about this Privacy Policy, or who wish to exercise any of the rights described above, can reach out through the support channels available on the site, including live chat and email support. Live chat is generally available during extended daily hours, while email support operates on a continuous basis to handle account and privacy-related enquiries. Identity verification will typically be requested before any account-specific data request is processed, to protect the security of the information involved.
For general account information, payment details, and other operational matters referenced in this policy, players can also review the dedicated sections of the site, including the payment methods page and the main 36Vegas homepage, where links to related terms and policies are available.